Solid Rock Sports is the only Ohio inflatable rental company that guarantees its bounce houses, inflatables, and other party rentals will be ready when you are. This isn't
just an empty promise either. If for any fault of Solid Rock Sports that we don't have our inflatable rentals and other essental party rental equipment ready when your group is ready,
your next event of equal or lesser value is FREE! How can we make this guarantee? It's because we've been doing this for 10 years, and we are always on-time.
- The terms below attempt to describe scenarios that do not occur often, but to be clear, we thought you should know about them and how they affect the guarantee. We want to make you happy, and we will often go above and beyond our own policy to do so. However, it is up to our discretion to do so.
- To qualify for the guarantee, you must both contact our office at 330-594-5171 and speak with the event staff about it during your event.
- A late event is when the time is your event start time or after, our contact has indicated it is time to start, your group is actually ready to start and waiting for us to finish setting up, and the cause of the delay is our fault.
- Staff will often spend extra time setting up and cleaning if your group is not ready. This does not mean we are late. The guarantee doesnt' apply in this scenario.
- Our staff will not start the event unless they have been told to do so by our contact from your organization. This does not mean we are late. The guarantee doesnt' apply in this scenario.
- Failure to have your volunteers ready to train 30 minutes prior to the event start may cause the event to start late. This does not mean we are late. The guarantee doesnt' apply in this scenario.
- Failure to have ample electrical service may cause the event to start late. This does not mean we are late. The guarantee doesn't apply in this scenario.
- Giving us an inaccurate event address may cause the event to start late. This does not mean we are late. The guarantee doesn't apply in this scenario.
- If you request our staff to stay later to make up for the delay and our staff does so, this guarantee is no longer valid.
- Your event of equal or lesser value it based on our standard rates. If you received discounts for your event, they do not apply to the free event we are guaranteeing.
- We cannot guarantee dates and equipment when you are booking your free event. Availabiltiy depends on our schedule.
- There may be other scenarios that we've missed. This list is not necessarily exhaustive. Our intent is to abide by the spirit of the guarantee, and we will do so even if the conditions and/or result is not reflected in the above terms.
Weather and Cancellations
Solid Rock Sports has one of if not the best weather and cancellation policy of any Ohio bounce rental company. Now we offer additional protection for weather, damage, and the
unpredictable life events that may cause cancellation or accidental damage to our equipment. Please review the charts below to understand your ability to cancel your event and
minimize your risk when renting inflatable games from Solid Rock Sports. The Weather/Damage Assurance Plan may be purchased up to 2 weeks before the scheduled event time. Any
rescheduled event is subject to availability of activities at the time of notification of postponement.
Terms For Cancellation Fees & Weather/Damage Assurance Plan (WDAP)